Frequently Asked Questions
Everything you need to know about shopping at Penelope's.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process.
Do you ship internationally?
Yes, Penelope's ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials ethically sourced?
At Penelope's, we prioritize sustainability. We partner with manufacturers who adhere to fair labor practices and use high-quality, eco-friendly fabrics whenever possible.